TERMS & CONDITIONS

SPECIAL ORDERS

USA Jewelry kindly requests a minimum of 50% deposit to place special orders and balance payment upon delivery of merchandise. Special orders cannot be returned or exchanged and are considered a final sale.

METHODS OF PAYMENT

Credit/Debit Cards: USA Jewelry accepts all major credit and debit cards. All credit/debit card transactions must be completed within the store. Deposits are able to be placed through email correspondence and telephone, but the card holder must sign the sales receipt in person at time of delivery and present the credit/debit card used along with a valid photo ID. No one other than the cardholder is authorized to use or sign on the behalf of the cardholder.

Electronic Wire Transfer: USA Jewelry accepts payment through electronic wire transfer. Please speak to a salesperson about wire transfer instructions. Allow 48 hours for most Domestic wire transfers to clear.

No Interest Financing:

Cash: Any single transaction over $10,000 requires USA Jewelry to submit an 8300 form to the Florida Department of Revenue.

SHIPPING

For all merchandise over $550, USA Jewelry offers free next business day delivery within the United States. Please allow up to 48 hours to process your order. The delivery address must match the billing address on file with the credit/debit card company, and delivery requires an adult signature.

EXCHANGE AND RETURN POLICY

USA Jewelry wants you to be happy with your purchase, but we understand that sometimes things aren’t quite right.
If for any reason you are not completely satisfied, you can exchange or return the merchandise in its original condition within 7 days with the presentation of the original receipt.

All exchanges and returns are subject to a 5% restocking fee in order to cover processing costs associated with the manufacturers.

In order to return or exchange merchandise, items must be unworn, unaltered, undamaged, and presented with the original packaging and accessories. In addition, no refund or exchange will be issued for merchandise that has been custom made, special ordered, engraved, or sized. All refunds will be issued in the form of a check mailed to the purchaser.

If the item was received as a gift, the recipient will receive a non-refundable store credit. Shipping and handling costs are unfortunately non-refundable.

We want you to feel confident in your purchase and provide you with the best possible shopping experience.

WATCH AND JEWELRY REPAIR

Factory Warranty Service and Repairs: As an Authorized Dealer for all the brands USA Jewelry represents, we stand behind the factory warranty fully. Please notify USA Jewelry as soon as possible if your new watch or jewelry has any manufacturing issue. Watches and jewelry repaired while under the factory warranty will be held to the terms the manufacturer specifies. USA Jewelry extended warranty is non-transferable.

General Service and Repairs: USA Jewelry service department provides a free estimate describing the scope of work and also an estimate of time to complete the repair.

USA Jewelry offers a one-year service warranty on all watches which have undergone a full overhaul, this includes USA Jewelry Certified Pre-Owned Timepieces. The service warranty covers defects in workmanship to the internal movement only. When USA Jewelry offers watches on consignment these timepieces do not automatically include the service warranty. Please speak with your salesperson for more information.

USA Jewelry offers a jewelry service warranty which covers defective parts and workmanship for one year. This warranty does not cover wear and tear.

For general service performed by the factory (not in-house) and facilitated by USA Jewelry, shipping and handling charges may apply. Please speak to our Service Department for more information about specific charges.

If the person leaving the repair is not the same person picking it up, USA Jewelry requires written authorization with a signature giving the name of the person picking up the repair.

USA Jewelry EXTENDED WARRANTY

In addition to the original guarantee offered by the manufacturer, USA Jewelry doubles the warranty timeframe, covering the same terms as the factory warranty. This excludes normal wear and tear.

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